Effects of Monitoring and Evaluation of Utilization of Reports on Quality of Service Delivery within the Health Sector of Nyandarua County

Abstract

Analysis of health reports and utilization of the reports for decision-making and planning is necessary. Though it is being done to some extent, it has not been fully embraced as expected. The data generated by both public and private health facilities are not analysed so as to inform on areas of improvement. The objective of the study was to determine the influence of monitoring and evaluation of utilization of health reports on the quality of service delivery in health facilities in Nyandarua County, in Kenya. Descriptive design was used in order to determine the relationship between the completeness and accuracy of health reports and quality of healthcare. Under the design, in-depth information about how health workers practices affect the quality of healthcare provision will be understood. The study brought to light that monitoring and evaluation is not done to determine if reports are analysed by the health facilities before submission to sub county health management team. Monitoring and evaluation to determine if reports done by healthcare workers at the facility are used to improve the quality of service delivery is to a large extent not being done. When monitoring and evaluation of reports utilization is not done regularly, then healthcare workers in the public hospitals and the sub county health management team will not be able to assess their performance and thus improve service delivery. Monitoring and evaluation of reports utilization should be undertaken in order to ensure that reports are analysed at the facility, sub county and county levels.

 Keywords: Health Reports, Quality of Service Delivery, Analysis of Health Reports