INFLUENCE OF BUSINESS PROCESS RE-ENGINEERING ON SUSTAINABLE COMPETITIVE ADVANTAGE: A CASE STUDY OF UAP OLD MUTUAL.

Abstract

The aim of the study was to investigate the influence of business process re-engineering on sustainable competitive advantage in UAP Old mutual. The specific objectives of this study were to investigate the following BPR factors; Management commitment and support, I.T capability, change management and process redesign on sustainable competitive advantage. The target population was 220 employees in management positions at the organization. A sample of 142 was determined through Yamane formula. Primary data was obtained through questionnaire survey and evaluated using the tools of descriptive statistics and inferential analysis using computer package- SPSS version 22. The study findings showed that Management commitment and support, I.T capability, change management and process redesign have a positive and significant influence on sustainable competitive advantage of UAP Old mutual. The study recommends that the top management team at UAP Old mutual should improve their commitment and support to the key processes in the organization. They should further improve change management practices through establishing effective communication and training as well as education. There is also a need to improve their information technology capability by investing more in information technology infrastructure, information technology skills and knowledge, information technology operations and information technology control. Process redesign practices should also be improved further.  

Key Words: Management commitment and support, I.T capability, Change Management, Process Redesign, Sustainable Competitive Advantage