THE INFLUENCE OF EDUCATION DIVERSITY ON SERVICE DELIVERY AMONG EMPLOYEES IN KANDUYI SUB-COUNTY.

Abstract

Managing diversity in the workplace should be the concern of every public servant. In order to survive, an organization needs to be able to manage and utilize its diversity for creating advantages and its benefits. Managing diversity in the workplace should be a part of the culture of the entire organization. It is imperative to note that in spite of every effort made at different sectors of society including the Sustainable development goals, Constitution of Kenya 2010, the disparities in gender, age, ethnicity & culture continue to grow. The objective of the study was to determine the influence of education diversity on service delivery among employees in Kanduyi Sub-County. A case Study design was used in the study. The target population was 1,218 employees of the county government of Bungoma from Kanduyi Sub-County as per the county public service board.  Stratified random sampling was used to sample 301 respondents from the target population of 1,218. Questionnaire was used as the instrument of data collection. The study tested content and construct validity with help of experts as well as a pilot study conducted in Bumula Sub County. Reliability of the questionnaires was determined at a threshold of 0.7 using Cronbach Alpha.  A case study design was adopted. Data was analyzed using both inferential and descriptive statistics. Bivariate correlation, linear regression and multiple regressions were used to test the hypotheses set. The findings revealed that education diversity had a positive and significant effect on service delivery. From these findings, the study concluded that education diversity had significant effect on service delivery among employees of Kanduyi sub-county of Bungoma County government. Therefore, the study recommended that county governments should consider factoring education level when staffing the county institutions.

Key Words: Education Diversity, Service delivery, Employees, Kenya