INFLUENCE OF ORGANIZATIONAL RESTRUCTURING ON EMPLOYEE JOB SATISFACTION IN SELECTED COMMERCIAL BANKS IN KENYA

Abstract

The main objective of the study was to determine the influence of organizational restructuring on employee job satisfaction in selected commercial banks in Kenya. The study was guided by the following specific objectives; to establish the influence of downsizing, centralization, downscoping and business process reengineering on employee job satisfaction in selected commercial banks in Kenya. The study used stratified random sampling to select the sample 230 of employees at Kenya Commercial Bank and National Bank headquarters. Primary data was collected by using questionnaires. Data was analyzed using Statistical Package for Social Sciences (SPSS). Correlation analysis was used to establish whether there is a relationship between the dependent and independent variable. Multiple regression analysis was used to show the weight of the relationship between the independent and dependent variables. The study established that downsizing had a significant negative relationship with employee job satisfaction in selected commercial banks in Kenya; centralization had a significant positive relationship with employee job satisfaction in selected commercial banks in Kenya; down scoping had a significant positive relationship and business Process reengineering had a significant positive relationship with employee job satisfaction in selected commercial banks in Kenya.

Key Words: Downsizing, Centralization, Downscoping, Business Process Reengineering, Employee Job Satisfaction, Commercial Banks In Kenya.